Dynamics 365 Fundamentals: Customer Engagement (MB-910) exam help guide

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) was retired by Microsoft on December 31, 2025, at 11:59 PM Central Standard Time. Before retirement, the exam was intended for candidates starting with Dynamics 365 customer engagement solutions and was not a prerequisite for role-based or specialty certifications. The final Microsoft Learn study guide listed skills measured as of December 17, 2024: Describe Dynamics 365 Customer Insights at 15-20%, Describe Dynamics 365 Sales at 20-25%, Describe Dynamics 365 Customer Service at 20-25%, Describe Dynamics 365 Field Service at 15-20%, and Explore the core capabilities of customer engagement apps in Dynamics 365 at 15-20%. Historical preparation topics included Customer Insights - Journeys, lead generation, segments, email marketing, event management, Customer Insights - Data, unified customer profiles, measures, predictions, leads, opportunities, quotes, orders, invoices, guided selling, product catalog, forecasting, Sales Insights, case management, routing, knowledge, SLAs, entitlements, Omnichannel, agent productivity, work orders, inspections, Field Service mobile, resource scheduling, asset management, Connected Field Service, Microsoft Dataverse, Power Platform, dashboards, charts, views, Teams, Outlook, Excel, Word, SharePoint, and Microsoft 365 Copilot across customer engagement apps.