That’s usually lighting, not your document. We fix angle and glare first, then re-capture with a slower hold so the autofocus locks. If they still push back, you send one tight message and wait; rapid re-submits can make it worse.

No. If you’re tempted to hire exam taker, pay someone to take exam, or look for exam takers for hire, you’re walking into a mess with identity checks and session flags. What we do is Cybersecurity Certifications exam support: prep, proctor coordination, and live troubleshooting so you can perform.

It happens, and it’s fixable. You stop clicking, note what you see, and we guide the relaunch path while you keep your hands visible and your mic steady. We also help you message the proctor so the record shows a technical issue, not “suspicious behavior.”