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Prepare for ServiceNow CSA with the January 2026 blueprint, official training alignment, platform navigation, configuration, collaboration, self-service, automation, database security, integrations, Pearson scheduling, ID checks, accommodations, and maintenance planning.
ServiceNow moved certification delivery from Webassessor/Kryterion to Pearson VUE in November 2025. CSA candidates should use ServiceNow University and the current Pearson workflow.
The CSA exam validates practical ServiceNow administration skills across platform navigation, configuration, collaboration, automation, database security, and integration basics.
ServiceNow says exams shifted from Webassessor/Kryterion to Pearson VUE starting November 18, 2025.
The January 2026 CSA blueprint lists a 90-minute exam with 60 multiple-choice and multiple-select questions.
Database Management and Platform Security is listed at 30% of the exam, followed by Collaboration and Self Service/Automation at 20% each.
ServiceNow says candidates have 90 days after registration to schedule and complete the exam through Pearson.
ServiceNow's Pearson FAQ says exams moved from Webassessor/Kryterion to Pearson VUE starting November 18, 2025. Current candidates should use ServiceNow University and Pearson instructions.
The exam checks whether candidates can navigate the platform, configure applications, manage data and security, support collaboration, build self-service workflows, and understand migration and integration basics.
ServiceNow says certified candidates maintain credentials through annual maintenance exams and the Certification Maintenance Program fee when applicable.
Use this ServiceNow System Administrator exam help page for exam-specific context, then compare the broader online exam help services page or contact HiraEdu if you need a direct handoff. This page stays focused on ServiceNow System Administrator while the linked service pages cover broader exam support options.
ServiceNow Certified System Administrator pages that still mention Kryterion Webassessor need current delivery context. ServiceNow's Pearson VUE FAQ says ServiceNow University shifted exams from Webassessor/Kryterion to Pearson VUE starting November 18, 2025, and that vouchers can no longer be claimed or redeemed in Webassessor. The January 2026 CSA blueprint says the certification confirms knowledge and skills to configure, implement, and maintain the ServiceNow system, including navigation, application configuration, database management, self-service and automation, data migration, integrations, and customizations. ServiceNow recommends Welcome to ServiceNow and ServiceNow Administration Fundamentals, notes that official training and ServiceNow product documentation should drive preparation, and lists the CSA exam as 90 minutes with 60 multiple-choice and multiple-select questions. The current exam scope includes Platform Overview and Navigation (7%), Instance Configuration (10%), Configuring Applications for Collaboration (20%), Self Service and Automation (20%), Database Management and Platform Security (30%), and Data Migration and Integration (13%). ServiceNow registration secures an exam attempt, candidates have 90 days to schedule and complete the exam, and delivery routes through Pearson test centers or online OnVUE proctoring. HiraEdu supports legitimate preparation with blueprint mapping, admin fundamentals review, instance navigation practice, lists and forms, Service Catalog and knowledge, Workflow Studio, Virtual Agent, data schema, access controls, importing data, CMDB and CSDM, Security Center, update sets, scripting basics, timed questions, Pearson scheduling checks, ID review, accommodations reminders, retake planning, annual delta maintenance, and CMP fee reminders.
No for current exams. ServiceNow says its exams shifted from Webassessor/Kryterion to Pearson VUE starting November 18, 2025.
The January 2026 ServiceNow CSA blueprint lists 90 minutes and 60 multiple-choice and multiple-select questions.
The blueprint lists Platform Overview and Navigation, Instance Configuration, Configuring Applications for Collaboration, Self Service and Automation, Database Management and Platform Security, and Data Migration and Integration.
ServiceNow says candidates have 90 days after registration to schedule and complete the exam before the registration expires.
ServiceNow says certified candidates maintain credentials by completing annual maintenance exams and paying the Certification Maintenance Program fee when applicable.
Use ServiceNow University's CSA blueprint to verify exam scope, recommended training, registration, delivery options, accommodations, retake rules, and maintenance requirements.
Build a study grid for platform navigation, instance configuration, collaboration, self-service and automation, database management and security, and data migration and integration.
Work through lists, forms, filters, Service Catalog, knowledge, Workflow Studio, Virtual Agent, ACL concepts, import sets, CMDB, update sets, scripting basics, and timed sample questions.
Check ServiceNow University access, registration status, 90-day scheduling window, Pearson appointment, legal name, ID, online or test-center delivery, accommodations, and confirmation instructions.
Use the guide to self-serve, or talk to a coordinator if you need help mapping timelines, official requirements, or troubleshooting day-of logistics.
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